Service Provider
The website and related services are operated by VIGNETTE PROJECTS LIMITED, registered at 8 Burrows Road, London, NW10 5SG, UK.
EIN: 8017801.
Email: info@vign-shop.ru.
Website: vign-shop.ru.
Service Description
Fill out the online form with vehicle type, country, validity period, and registration data.
Review and correct all entered data before payment.
After payment, we manually verify and initiate registration in the official toll system.
Confirmation is sent to your email within 5-30 minutes.
Pricing
The Service price includes the official fee and our service fee, indicated at the time of purchase.
Prices are in EUR.
We reserve the right to update prices without prior notice.
The price structure is always visible before payment.
Service Delivery
The Service is provided when the final registration confirmation is sent.
The Client is responsible for providing accurate vehicle data.
Changes after activation may not be possible depending on the toll operator.
Special toll sections (tunnels, bridges) require separate tickets.
Cancellation and Refund
Full refund if canceled 12+ hours before vignette start date and before processing begins.
Refund of service fee only if registration fails due to our error.
No refund after activation is confirmed.
See our full Refund Policy for details.
Dispute Resolution
All claims to info@vign-shop.ru.
EU consumers may use the ODR platform at https://ec.europa.eu/consumers/odr.
Disputes are subject to the laws of the State of Montana, USA.
Communication
Communication via email info@vign-shop.ru.
Response typically within 5-30 minutes on business days.
Up to 24 hours on weekends and holidays.
Definitions
Client: individual or legal entity using the Site.
Company: VIGNETTE PROJECTS LIMITED, EIN 8017801.
Service: intermediary vignette purchase and registration.
Official Operator: state body collecting road tolls (e.g. ASFINAG).